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Student Complaint / Complaint Appeals Form
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1. Details of accredited institution
I would like to make a complaint about ___________________________________
(name of the accredited provider)
My student number is _______________________ and I am enrolled in the following course______________________________________________________
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2. Complaint:
Type of complaint
Please tick the main type(s) or issue(s) your complaint relates to:
- Course information
- Cost information or procedures relating to financial matters
- Program content or structure
- Equipment or teaching resources
- Staff qualifications or skills
- Enrolment procedures
- Student support and guidance
- Other (please list below)
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3. Complaint details
Please provide specific details of what your complaint is about and when the matter involved occurred. Providing as much detail as possible will assist us in investigating your complaint. If necessary you may attach an extra page to this form.
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4. Authorisation
I hereby authorise Shasfton Training Pty Ltd to proceed with the investigation of my complaint.
Signature
Date
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5. Complaint Action:
Office use only:
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Complaint received by:
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Date:
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Complaint Addressed by:
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Meeting Date and Attendees (If applicable) :
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Date that the letter detailing complaint outcome was sent:
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Date counselling session detailing outcome :
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Student Services Officer :
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Comments:
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6. Complaint Outcome / Appeal:
a) Details of the outcome of the complaint:
b) Reasoning to the decisions towards the outcomes of the complaint
c) Does the student wish to appeal the outcome of the complaint?
d) Additional notes:
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7. Authorisation:
- ¨ This complaint process has been completed and all parties involved have been informed of any changes in practice or operations where/when necessary
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- ¨ This matter is still yet to be resolved
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General Manager signature:
Date:
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