PURPOSE

Shafston School of Hospitality ensures that students are provided with /and have access to relevant learning support services, including assistance with language, literacy and numeracy.

SCOPE

Each student must receive a reasonable opportunity to complete their training. Therefore, Shafston College has implemented the following steps to ensure that the learners' needs are systematically assessed throughout their study plan. These steps enable the college to identify and assist the learner with any issues associated with their language, literacy and numeracy.

PROCEDURE

1. Individual students with LLN issues are evidenced in the feedback sessions by their trainers and after regular observation and assessment during practical and theory classes. If a student is appearing to show consistent/ repeating issues with LLN the trainers inform the designated Hosp Trainer for action.

2. The student / candidate name, student number and evidence (compelled assessment tasks) are provided to the designated Hosp Trainer.

3. All students at any time during their study can voluntary request to become apart of the LLN assessment / support process.

4. The Hosp School then requests the ELICOS - English Department to assess the candidate/s at the next available Wednesday 9 am session.

5. When the results have been released by the English department all involved (i.e. the student's trainer/s) are informed. This is to ensure that the student experiences no unnecessary disruption to their studies

6. If necessary based on the English Departments recommendations the student is offered an opportunity to attend a customised Hospitality LLN program via the English Department.

7. All LLN results are recorded on the spreadsheet accessible via the Shafston centre point - Hospitality folder.